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Kentucky Relay Service

In 1991, the Kentucky General Assembly charged the Public Service Commission with the responsibility of establishing a Telecommunications Relay Service (TRS) Program in Kentucky. The purpose of TRS is to relay calls between deaf, hard of hearing or speech impaired individuals who use a TTY, Captel or VCO to communicate on the telephone. TRS is a 24 hours a day, seven days a week service, allowing the consumer to "talk" to anyone, anytime, anywhere without having to worry about communication barriers. It uses a third party, a "communications assistant" (CA), to relay messages back and forth between individuals.

Video Relay Services (VRS) are also available, allowing consumers using American Sign Language to communicate in their native language through video interpreters. As of January 2012, Sprint (Kentucky’s Relay Service provider) no longer provides services via VRS, but services are provided by many other VRS companies.

Picture of a relay operator.

If you have concerns or comments about Kentucky’s TRS please contact
Jim Stevens at the Public Service Commission.



Sprint Relay Information Go to the Sprint Relay Web site. Go to the Kentucky Relay Web site. Get more information about CapTel. Sprint Relay Internet Relay Service Kentucky Relay